Preventive Maintenance Programme
Our scheduled maintenance service keeps your ticket machines operating at peak efficiency. Each visit includes thorough inspection, cleaning, calibration, and performance testing to identify potential issues before they cause downtime.
- Complete mechanical inspection and cleaning
- Banknote and coin acceptor calibration
- Printer mechanism servicing
- Touchscreen functionality testing
- Software updates and security patches
- Detailed condition report with recommendations
Emergency Repair Service
When machines fail unexpectedly, our rapid response team is available around the clock. We understand that every minute of downtime affects passenger experience and revenue collection.
- 24/7 availability including weekends
- Target response within 45 minutes in London
- Fully equipped service vehicles
- Common spare parts carried on-site
- Remote diagnostic support prior to arrival
- Escalation procedures for complex issues
Software Diagnostics and Updates
Modern ticket machines rely on complex software for payment processing, fare calculation, and user interfaces. Our software specialists diagnose and resolve issues affecting system performance.
- Error log analysis and interpretation
- Payment gateway troubleshooting
- User interface responsiveness testing
- Database integrity verification
- Security vulnerability assessment
- Firmware and application updates
Component Replacement
We supply and install genuine replacement parts for all major ticket machine brands. Our technicians are trained on component-level repairs to minimise replacement costs where economical.
- Banknote validators and recyclers
- Coin mechanisms and hoppers
- Thermal printers and paper handling
- Card readers and NFC modules
- Display panels and touchscreens
- Main boards and power supplies
Fleet Assessment and Audit
Before committing to a maintenance programme, understand the current state of your equipment. Our comprehensive assessment provides actionable insights and prioritised recommendations.
- Physical condition evaluation
- Performance benchmarking
- Component age and lifecycle analysis
- Maintenance history review
- Cost projection for repairs vs replacement
- Custom maintenance schedule proposal
Operator Training
Empower your staff to handle routine issues and perform basic maintenance. Our training programmes reduce dependency on external support and improve first-line response capabilities.
- Basic troubleshooting procedures
- Paper and consumables replacement
- Cash handling and clearance
- Error code interpretation
- Cleaning and daily care protocols
- When to escalate to engineers
