ember-studio

Last updated: January 2026

Introduction

ember-studio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We may collect information you voluntarily provide when you:

Complete contact forms on our website
Request quotations or service information
Enter into service agreements with us
Communicate with us via email or other channels

This information may include your name, email address, company name, job title, and details about your equipment or service requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and approximate location
Browser type and version
Operating system
Pages visited and time spent
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested information
To deliver and improve our services
To communicate about service updates, scheduling, and invoicing
To analyse website usage and improve user experience
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: Processing necessary to fulfil our contractual obligations to you
Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
Consent: Where you have given explicit consent for specific processing activities
Legal obligation: Processing required to comply with applicable laws

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist with our operations (hosting, analytics)
Professional advisors (accountants, legal counsel) as necessary
Regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for three years after last contact unless you request earlier deletion.

Your Rights

Under applicable data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing activities
Receive your data in a portable format
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

ember-studio
47 Victoria Street
London, SW1H 0EU
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.