ember-studio

Our Story

ember-studio was established with a clear purpose: to provide transport operators with reliable, responsive maintenance services for their ticket vending infrastructure. Our founders, having worked within the transport industry for over two decades, understood the operational challenges posed by equipment failures.

We started as a small team of three engineers in 2011, responding to the growing need for specialist TVM support as transport networks expanded their automated fare collection systems. Today, we maintain equipment across multiple regions, though our commitment to personal service remains unchanged.

Every machine we service represents passengers who need to purchase tickets quickly and reliably. This understanding drives our approach to every job, whether routine maintenance or emergency repair.

Professional team in technical workspace

Our Values

The principles that guide our work and relationships with clients.

⏱️

Reliability

When we commit to a schedule or response time, we deliver. Our clients depend on us to be where we say we will be, when we say we will be there.

🎯

Precision

Technical accuracy matters. We diagnose thoroughly before acting, ensuring repairs address root causes rather than symptoms.

🤝

Partnership

We view our client relationships as ongoing partnerships. Understanding your operations allows us to provide better, more relevant support.

📈

Continuous Improvement

Technology evolves, and so do we. Our engineers undertake regular training to stay current with new systems and techniques.

Our Team

Our engineering team combines decades of collective experience in electromechanical systems, embedded software, and payment technologies. Each technician holds relevant certifications and undergoes background checks appropriate for working in transport environments.

Beyond technical skills, we hire for attitude. Working on busy station concourses requires patience, professionalism, and the ability to work efficiently while remaining mindful of the public environment.

Our support staff coordinate scheduling, source parts, and ensure engineers have everything they need before arriving on-site. This preparation reduces job times and improves first-time fix rates.

15+

Years in Operation

12

Skilled Engineers

4

Regional Depots

850+

Machines Under Contract

Accreditations and Standards

We maintain certifications and comply with industry standards relevant to our work.

✓

ISO 9001:2015

Quality management system certified, ensuring consistent service delivery.

✓

PCI DSS Awareness

Trained in payment card industry security requirements for fare equipment.

✓

Health and Safety

Full compliance with HSE regulations and transport industry safety protocols.

About Us